Refund policy

Refunds and Cancellations

Once the order has been placed, refunds WILL NOT be accepted. 

Should you wish to cancel your order, please let us know as soon as possible. We can only cancel orders if we have not started the order and a store credit is available for any cancellations. Store credits are valid up to a year.

Should you wish to change collection/delivery date of your gift, we require a minimum of 48 hours notice, however this date change will be subject to availability and cannot be guaranteed.

Please do not request for any additional services or products in the additional notes section that are not apart of the package. We will not be able to refund your order if you wish to cancel.

Please do not write a different delivery date to the one selected in the delivery notes. If the date you are after is blocked out, it means we are unavailable. We will not be able to refund your order if you wish to cancel.

Please ensure you have provided us with the correct spelling for your personalisation details. If you have provided us with us with the incorrect details, a redo fee will be incurred if we have started the order. 

Natural Disasters or Adverse Weather

If deemed unsafe or impossible to perform your delivery on your chosen date due to any natural disasters or adverse weather conditions (e.g. flooding, road closures, fires), your order will be delivered once deemed safe or physically possible.

If this is the case, you will not be entitled for a refund and if you choose to cancel the order, you will be issued a store credit.