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FAQ

ORDERING

How much notice do you need for an order?

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We offer next day delivery/pickup for all orders placed before 5.00pm unless we have reached capacity.

It is best to check if your desired date is available through our date selection function when placing an order. 

Can I include my own gifts?

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We do not accept BYO gifts. BYO gifts are only available for Corporate orders including 10 or more balloons. 

Please contact us if you would like to place a corporate order.

Can I make a custom order or substitute gifts I do not want in the arrangement?

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Our arrangements cannot be amended or customised as we cater to a large amount of orders each day. 

Custom orders are only available for Corporate or Bulk Orders or Bridal Announcements. 

Please contact us if you would like to place a corporate order or bridal announcement. 

Can I make any changes to my order once it’s been placed?

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We can make changes to your order if we have not started it yet. Any change requests will be subject to availability.

Please contact us to request any changes. 

Can I change the date of my order once it’s been placed?

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We may be able to change the date of your order if you contact us at least 48 hours before your original pickup/delivery date. The date change is subject to availability and cannot be guaranteed. 

Please contact us to request any changes. 

Can I cancel/refund my order?

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Your order can be cancelled if we have not started the order yet, however we can only offer a store credit for any cancellations. 

Do you do bulk orders?

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Yes we do! If you would like to place an order for 10 arrangements or more, please contact us here.

Do you offer next day or same day delivery?

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At the moment, we do not offer same day delivery.

Next day delivery is available for all balloon orders placed before 5.00pm, unless we have reached capacity.

How long are store credits valid for?

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Store credits are valid up to a year.

PRODUCT

How long do the balloons last?

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If handled correctly, they will look their best for 1-2 days. From that point onwards, it is difficult to guarantee stand time. It is best to pick up or have your gift delivered on the day you intend to gift, otherwise you will risk compromising the quality and stand time of your balloon.

If you are gifting the next day, please be sure to let us know here if you haven't done so at checkout.

What size are the balloons?

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Approximately 18 inches high.

How should I handle the balloon to ensure it lasts/doesn’t burst?

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It is recommended the recipient is gifted the balloon arrangement within 12 hours of collection to ensure balloon quality is optimised. Stand time cannot be guaranteed and is affected by temperature and external factors beyond our control. The nature of balloons are temporary and fragile so the following guidelines must be adhered to:

• Keep sharp objects away from the balloon prior to popping

• Always handle the balloon gently, only lift the balloon by the box base

• Keep upright/flat

• Keep out of direct sunlight, balloons will be handed to you during pick ups covered by a bag to protect the balloon from any sunlight or heat. It is recommended to keep the balloon covered with this bag on until gifting. If the balloon is being delivered straight to the recipient, the balloon will not be covered with a bag. 

• Keep out of air conditioning

If you are gifting the next day, please be sure to let us know here if you haven't done so at checkout.

What happens if the balloon pops?

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Once the balloon has left the care of Gift n' Pop and it is in the hands of the customer, Gift n' Pop is no longer responsible for the care of the balloon.

If for any reason the customer requires a balloon redo, the customer will incur a redo fee of $50 for the Balloon + Personalisation or $35 for just the balloon.

The customer will also be required to bring the balloon and ALL of its contents back to Gift n' Pop to complete the service again.

Under no circumstance will we pick up the contents from the customer or the recipient. If redelivery is also required this will be at the expense of the customer. 

PICKUP & DELIVERY

Do you offer pick up?

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Free pick ups may be organised from our location in Alfords Point, Sydney from 9.30am-6.45pm.

What time can I pickup?

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We have time slots available from 9.30am - 6.45pm. Please select the time that suits you best at checkout.

Where do you delivery to?

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We deliver to Sydney Metropolitan and selected surrounding suburbs. Due to the fragile and perishable nature of balloons, we cannot ship beyond Sydney, Interstate or Internationally. 

How much does delivery cost?

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Gift n’ Pop delivers to Sydney Metropolitan Suburbs and selected Greater Sydney suburbs. These rates are calculated based on the distance from our Alford's Point location.

How long does delivery take?

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We use drivers who are specialised in handling fragile gifts and deliver on the date of your occasion. It is best to check if your desired date is available through our date selection function when placing an order. 

Do you do next day delivery?

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Yes we do! We offer next day delivery for balloon orders placed before 5.00pm unless we have reached capacity.

How can I check if you deliver to me?

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Please input your postcode at the checkout and you will be notified whether we deliver to your location or not.

Can I choose a delivery time?

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We cannot offer guaranteed or specific delivery time, as delivery will depend on the driver's route for the day.

Under no circumstances can we prioritise a delivery address.

Please refrain from reaching out to request an ETA.

When do you deliver?

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Deliveries usually take place between 9.00am - 6.00pm, 7 days a week. Delays may occasionally occur in the event of any heavy traffic, accidents or roadworks. 

You will be notified once the gift is delivered.

What if nobody is home to accept the delivery?

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We will leave the gift unattended in a safe place if there is no one to collect the arrangement. Gift n' Pop will not be held liable for any theft, damage, losses should this occur.

When I input my delivery postcode, it says my postcode isn't valid and will not allow me to proceed with the order?

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If the post code isn't valid, this means the address is out of our shipping area. We only deliver to Metropolitan Sydney and selected surrounding suburbs.

What happens if there is a natural disaster or adverse weather conditions?

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If deemed unsafe or impossible to perform your delivery on your chosen date due to any natural disasters or adverse weather conditions (e.g. flooding, road closures, fires), you order will be delivered once deemed safe or physically possible.

If this is the case, you will not be entitled for a refund and if you choose to cancel the order, you will be issued a store credit. 

Where is my delivery?

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Deliveries are taken place between 9.00am-6.00pm. Due to the high volume of orders, we cannot provide with you an ETA.

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Welcome back to Gift N' Pop.

Just reminding you to check our FAQs page for some common questions our beautiful customers ask

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